Privacy Policy & GDPR

Personal Data Privacy Notice

  1. Introduction

Industrial Exhibitions Ltd is recognised as the UK’s class leading organiser of ‘At-site’ Industrial Exhibitions.

Industrial Exhibitions Ltd (“We”) respect your right to privacy and comply with obligations under the Data Protection Acts 1998 and 2018 and the EU General Data Protection Regulation 2016 (“GDPR”).

We are committed to protecting any personal data that we collect. The purpose of this Privacy Notice is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information.

This Privacy Notice also explains our online information practices and the choices you can make about the way your information is collected and used.  By using our services, you agree to the use, collection and disclosure of the data that we collect in accordance with this Privacy Notice.

  1. Who we are

Industrial Exhibitions Ltd is the Data Controller for all the personal data that you submit.

We encourage individuals covered by this Privacy Notice to raise any concerns about our processing of personal information by contacting the data controller using the details below:

Company Name: Industrial Exhibitions Ltd

Company Number: 3476847

VAT Number: GB 712 3612 73

Address: Avroe House, Avroe Crescent, Blackpool FY4 2DP

Emailhello@ind-ex.co.uk

Phone: 01253 7.2577

  1. Types of Information Collected

We collect the following types of information:

      1. Identity and Contact Data

This is data that identifies you or can be used to identify or contact you and may include your name, company name, address, email address and telephone no. Such information is only collected from you if you voluntarily submit it to us.

      1. Transactional Data

We will keep records of what events you have attended or enquired about.

      1. Technical Data

Like most websites, we gather statistical and other analytical information collected on and from all visitors to our website. This may include internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites, together with information on how you use our website.

      1. Aggregated Data

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

  1. Purposes for which we hold your information

We will process any data you provide to us for the following purposes:

      1. to respond to your comments, queries and support requests;
      2. to contact you with regard to any matter arising from your booking or attendance at our events, exhibitions and conferences;
      3. to keep you informed of any changes to events you may be attending;
      4. to check that use of our services is in accordance with our terms and conditions;
      5. for the purposes of security, and prevention and detection of fraud;
      6. to contact you with marketing materials and news of future events, where we are legally able to do so.

We use the Aggregated Data gathered from visitors to our website and our events to get a better understanding of where our visitors come from and to help us better design and organise our website, products and services.

  1. Our legal basis for holding your personal data 

We are entitled to use your data as described in point 4(a) as we are responding to your request and therefore it is in both our, and your legitimate interests that we are able to respond to such request.

We are entitled to use your data as described in points 4(b), 4(c) and 4(d) as we are required to do this as part of our contractual obligations to provide our services.

We are entitled to use your data as described in point 4(e) as the purposes stated are within our legitimate interests.

Any marketing performed by us will either be in accordance with any express consent that you may have given us, or where you have attended or shown an interest in attending an event, and we are promoting similar events organised by us which we think may be of interest to you. You will always have the right to opt-out of receiving any such marketing materials and can contact us directly at hello@index.co.uk. 

  1. Storage and Management of your Personal Data
    1. Storage

The data that we collect in connection with our services is stored on secure servers located in a UK Data Centre, which has 24/7 onsite security.

Data submitted by you may be stored at or transferred to third parties (see 8. Disclosure of Information to Third Parties) in relation to specific services you have ordered, which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA who work for one of our partners or suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    1. Retention Schedule

By law we have to keep basic information about event attendees and their contact details for a minimum of 6 years for tax purposes.

We only store your information for as long as is necessary for the purpose it was obtained or for any additional purpose we have explained to you. We also implement policies to regularly audit the personal data we hold to ensure we do not retain any personal data for longer than we are entitled to.

  1. Security of your Personal Data

We place great importance on the security of all personally identifiable information associated with our customers. We use technical security measures to prevent the loss, misuse, alteration or unauthorized disclosure of information under our control. 

We use all reasonable endeavours to ensure that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems by utilising the latest web security features.

  1. Disclosure of Information to Third Parties
    1. Who we share information with

We share personal information in the following ways:

      1. Partners and Sponsors. Some of our services are offered or promoted in conjunction with a partner or sponsor, or another brand. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities.
      2. Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorise and process card payments. Our service providers are given the information they need to perform their designated functions, and we do not authorise them to use or disclose personal information for their own marketing or other purposes.
      3. Sale of Business. We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of our Privacy Notice and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.
      4. Legal and Compliance Reasons. We may access, preserve and share your information with companies, organizations, governmental entities or individuals outside of our Company if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share your information as necessary to: (i) establish or exercise our legal rights or defend against any legal claim; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of our Terms & Conditions.
    1. Our legal basis for disclosing your personal data under GDPR  

We are entitled to disclose your data as described in points 8.1(a), 8.1(b), and 8.1(c), as the purposes stated are all within our legitimate interests.

We are entitled to disclose your data as described in point 8.1(d), on the basis that we are legally required to do so.

  1. Use of Cookies

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions.

The cookies we use on our website are broadly grouped into the following categories:

      1. Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. You may not be able to use our website without these cookies.
      2. Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
      3. User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our website. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to the site.

Our website does not store any information that would, on its own, allow us to identify individual users without their permission. Any cookies that may be used by our website are used either solely on a per session basis or to help improve and maintain the website. Cookies are not shared with any third parties. Our website uses session cookies to count visits to each webpage and generate statistics. This information helps us improve and maintain our website.

For more information on the cookies set by Google Analytics please go to: Google Analytics Cookie Usage on Websites

For more information about cookies and their uses visit All About Cookies.

  1. Links to external websites

Our website may contain links to external websites. We are not responsible for the privacy policies or content of these sites. When you leave our website, make sure you read the privacy notices of each and every website that collects your personal data.

This Privacy Notice applies only to information that is collected by Industrial Exhibitions Ltd.

  1. Changes to our Privacy Notice

Any changes to this Privacy Notice will be posted on our website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Notice, or otherwise disclosed to you at the time it was collected, we will notify you (usually by email), and you will have a choice as to whether or not we use your information in the new manner.

  1. Your Rights

You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information or to ask for some of your personal information to be provided to someone else.

      1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 
      2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 
      3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 
      4. Object to processing of your personal data. Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms you may object to our processing of your personal data. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
      5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 
      6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 
      7. Withdraw consent at any time. Where we are relying on consent to process your personal data you may withdraw this consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us. 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Your right to complain to the Information Commissioner’s Office

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.